SmartEdge is privately owned and operated since 1988, with corporate headquarters near Buffalo, New York. We have locations in New York State and Pennsylvania.  

Locations: Buffalo, Jamestown, Rochester, New York & Erie, Pennsylvania. We employ specialists in Engineering, Design, HVAC, and Security systems, IT/Data Networking, Sales, Administration, Service/Installation and Electrical/Mechanical Support.

SmartEdge clients are anything from manufacturing to service industries including: Research, Health care, School Districts/Universities, Transportation, Government Agencies, and Commercial Building Management clients.

Benefits of joining our team:

  • Team Atmosphere
  • Ongoing Company Events
  • Paid Training
  • Continuing Education assistance
  • Company Provided Vehicle (if applicable)
  • Company Provided Cell Phone (if applicable)
  • Company Provided Uniforms (if applicable)
  • Company Provided Laptop (if applicable)
  • Discount Programs for Employees
  • We promote from within
  • Opportunities for advancement - We are GROWING!

Job Statement:

This is a high level position where the candidate possesses advanced technical skills in HVAC systems, controls install, start-up, analytical troubleshooting and automation networking. Provides World-Class customer support to all SmartEdge clients utilizing our Remote Service Center to provide remote service and support such as; perform system diagnostics and troubleshooting, software modifications, software download, analytics, energy analysis and improvement, trend collection and reporting, and repairs as possible. Performs services for planned and emergency support. Proactively monitors and reviews customer systems for operational performance, monitors local weather information, energy costs, and energy usage to adjust system operations for buildings as needed.

Education and Experience:

  • Remotely connect to client sites for emergency service support as requested.
  • Contact clients to obtain information about service call as needed and properly diagnose the situation
  • Troubleshoot, diagnose, and repair issue as best as possible. if on site response is required, notify dispatch/manager for follow up
  • Complete and submit STR report for each service performed
  • Utilizing local weather data, proactively monitor and adjust building systems for best operation (extreme cold / hot temperatures).
  • Proactively monitor, adjust and trend client building systems per preventative maintenance plans, service extras, projects, and warranties as required.
  • Collect trend data reports and review for any issues (analytics). Advise Account Manager, technician, and/or client of items identified and perform resolution if possible.
  • Monitor building energy data and collect data as needed. Identify opportunities for improving building energy performance, execute as required/approved.
  • Implement and utilize analytics software such as Pangaea and Schneider Analytics.
  • Perform measurement & verification for energy related projects as requested.
  • Identify methods to enhance control system operation, identify costs, and promote directly with customer
  • Assist development and implementation of preventative maintenance programs
  • Attends and follows company safety training and policy
  • Available after hours to aid and assist other technicians to resolve problem
  • Mentors Automation Technicians in training and troubleshooting
  • Provide customer training and support
  • Maintains a professional appearance
  • Maintains an organized and accurate vehicle inventory
  • Works with equipment vendors to solve automation problems and increase self-knowledge
  • Attends Project Meetings as requested by Project Management
  • Return, track and document all defective and/or not required project related materials.
  • Understand and execute the scope of work provided under the contract
  • Programming and modification of graphics and user screens:
    • Struxtureware
    • Niagara
    • 3rd party systems
  • Ability to Engineer program logic - I/A
  • Ability to Engineer program logic - Niagara admin
  • Ability to Engineer program logic - BACnet
  • Ability to Engineer program logic - 3rd party
  • Ability to Troubleshoot program logic - I/A
  • Ability to Troubleshoot program logic - Niagara admin
  • Ability to Troubleshoot program logic - BACnet
  • Ability to Troubleshoot program logic - 3rd party
  • Follow SmartEdge standards when engineering or troubleshooting a program to obtain the best result
  • Ability to install / CTS systems - I/A LON
  • Ability to install / CTS systems - Niagara
  • Ability to install / CTS systems - BACnet
  • Ability to install / CTS systems - 3rd party
  • Able to install, test, and repair network related systems such as server, routers, switches, and UNC's.
  • Ability to install and commission devices and controllers (NW8000, I/A, BACnet)
  • Maintain positive relationship with all customers
  • Maintenance of log books and reports as required
  • Emergency response, paperwork, procedure compliance
  • Communication with dispatch & administration

Additional Job Specifications:

  • Advanced knowledge of HVAC systems, the theory of component and system operation
  • BS degree or eight years equivalent experience
  • Preferred experience in computer network operation
  • Proficient at using MS software
  • This position requires four (4) or more completions of SmartEdge certifications
  • Successfully complete the SmartEdge Certified Network 8000 Specialist Certification (BCNWS)
  • Successfully complete the SmartEdge Certified LON Specialist Certification (BCLS)
  • Successfully complete the SmartEdge Certified BACnet Specialist Certification (BCBS)
  • Successfully complete the SmartEdge Certified Niagara Specialist  Certification (BCNS)
  • Successfully completes necessary factory certification courses
  • Applies knowledge gained from completing certification courses

Personal Characteristics:

  • Ability to work independently without day to day supervision
  • Be creative and open-minded
  • Possess superior communication skills; both written and verbal
  • Possess superior organizational skills
  • Strong attention to detail and accuracy
  • Ability to coordinate detailed field surveys in a team environment
  • Ability to produce effectively under deadline pressure
  • Ability to direct efforts of other personnel
  • Take responsibility for accuracy of work and project performance
  • Ability to work on several projects concurrently with deadlines that may conflict
  • Ability to write in a clear, concise manner, conveying facts in an organized manner
  • Ability to participate in client meetings and presentations, clearly conveying technical aspects of proposals and audits
  • Commitment to follow all safety requirements
  • Commitment to accomplish training goals

Company Benefits:

  • Compensation based on experience
  • Medical benefits - health and dental (Employer/employee contribution) insurance
  • Flex Plan and Health Savings Accounts
  • 401k Pension Plan with employer contribution
  • 8-1/2 Holidays
  • Vacation dependent on years of service
  • 5 Personal Days (compensated for if not used where applicable)
  • Life Insurance (2 times salary)
  • Long Term Disability Plan
  • Tuition assistance program
  • Long Term Care
  • Voluntary Disability Programs

Thank you for reviewing our position, for immediate consideration, please click the Apply button at the top of the page.

New Hires must provide verification to work in the United States.  The company performs background checks on all new hires.

Equal Opportunity Employer, including disabled and veterans.

To see other positions, click here.